FAQ

Q1
If the particular items are sold out, will you have more supply for it?
Ans
As BRAPPERS provides varieties of products to our customers, most of our products are limited only (so we will not have more supply after sold out).
Q2
After I placed order, can I add other items to be shipped together? 
Ans
If your order is not shipped out yet, we could ask logistic department to combine the orders and ship them together. 
Q3
Can I resume the order once it is canceled? 
Ans
No, once the order is canceled, it can not be resumed. If you would still need the merchandise, please place a new order instead. 
Q4
How to return the goods?
Ans
Please visit our website and login your account and go to the “Order record” page. Then click the “Apply return” button to the order number and items you want to return. Or, alternatively, you may also e-mail and call our customer service directly to proceed the return process.
Q5
What should I do when the product I received has flaw? 
Ans
As we cannot identify the flaw without product in hand, please take a picture of the flaw and send to us or call us first. Our customer service department will arrange express service to pick up the product from you. Upon reception and we determine the product is actual with flaw, we will proceed for goods return and refund your purchase amount.
Q6
Can I have my online purchase refunded or exchanged at BRAPPERS' stores or selling points? 
Ans
We are sorry, as BRAPPERS online shopping system is different from the purchase system in department stores or selling points so we are not able to provide the refund or exchange service at our stores or selling points.